Author Topic: Straight Talk Warranty  (Read 1353 times)

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Straight Talk Warranty

« on: September 07, 2013, 07:58:12 AM »
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  • Imlright

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    My wife purchased a New Straight Talk Samsung Galaxy Centura from Walmart, and became dissatisfied with it.
    So she tried to return it ( still within the 30 day warranty/return peroid )
    At the Walmart store here, they now claim that she only had 15 days to return it, she needed to return it thru Straight Talk.

    She called Straight Talk customer service and they won't allow her to return it because she purchased it at Walmart
    not online thru the Straight Talk website.

    Straight Talk is NOT part of Walmart - Straight Talk is Tracfone - the phones can only be purchased locally thru Walmart

    I have yet to find anywhere that it informs the consumer of these differing policies

    Re: Straight Talk Warranty

    « Reply #1 on: February 09, 2014, 08:36:35 AM »
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  • korn16ftl3

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    I personally always buy a walmart protection plan any how, the straight talk one screws you. i had a samsung proclaim of some sort threw straight talk and the charger port stopped working, the people for the walmart protection plan told me to call straight talk as it sounded to be a manufacturer defect, straight talk agreed and sent me a way inferior refurbished phone that was retailed at $50 on their site (it was a huaii Y or some other crap) the phone i had i paid about $150 for, they sent me the new phone first si i just called the walmart protection plan and said i dropped it and sent it to them instead. It always seems the phones i get get discontinued or some crap by the time i want to get another one or my phone is ruined and it sucks because i have liked the last 2 phones i have had threw them. 
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